Ten days later they marked my ticket as "closed", without ever contacting me or issuing the requested refund. Some parts were labeled special order, was told it might take a couple weeks to ship, but they arrived in less than 3 weeks. What made you choose gmpartsdirect.com over similar businesses? Easy to contact. GMPartsDirect has a consumer rating of 1.23 stars from 31 reviews indicating that most customers are generally dissatisfied with their purchases. I Asked if I would receive my order by Friday, November 9,2019, and I was informed that I would not, I was also informed that I should see if I could purchase my part locally. However, if the part/item does not work and you don't supply your VIN at the point of purchase you are not given a full refund, they withhold 35%. Automotive Parts Store. My order I placed 30 days ago I've been calling weekly for an update and on this last phone call they said they were waiting for one last part. I can't get an explanation from them on that. Shop Genuine GM Parts from GM Parts Outlet in Eastpointe, MI and ease your mind at your next repair. Everytime I finally get someone to answer the phone, they say they will call back or put me on hold just to hang up. Check if Gmpartsstore.com is legit or scam, Report was last updated 5 months ago | Update Now. We believe this is reflected in our customer reviews. She said that was fine when they received the part back they would return my payment minus shipping and a restocking fee of 25%. Visit our Online Store. PLEASE NOTE THIS MAY EFFECT YOUR ORDER SHIPMENT. NewGMParts.com is a specialized wholesale distributor of genuine GM OEM replacement parts and accessories.For all your OEM GM part needs, please use our website or call 877-498-7278. Tip for consumers:DON'T USE THIS SITE....BUYER BE WARE. Code came back fuel pump is bad. The parts were delivered Jan 25 in a box much larger than what I was expecting. The warranty for the OEM GM / AC DELCO Parts sold on this website is 12 months unlimited mileage. Top it all off, they never said that I would have to sign for the parts so I now find out that UPS came yesterday, and left with my parts as there was no one home. Show More We sell Genuine GM Parts, General Motors Accessories, GM Performance Parts and AC Delco Parts. Central Speed Supply. Whether you’re looking to repair or customize an old or new vehicle, we have what you need. Several days later, this ticket was also marked as "closed". We are a proud team of experienced GM specialists that love what we do. Reading other reviews it's obvious this level of service is common. Each GM accessory goes through our comprehensive engineering analysis to ensure your vehicle's performance is never compromised. How to Know if an Online Business or Company Is Legitimate. I will never purchase from again. Ad Text . On 22 January the part still had not shipped. Really? Don't just 'add to cart' without checking. An online business that handle payments and sensitive user information must use HTTPS. I opened a second customer service ticket online. I would not buy goods from an online shop created a few months ago. Don't use them; they suck. Public Figure. I reached out to them 3 times by phone and email with no response. Read real customer ratings and reviews or write your own. After 17 calls the first day finally got someone who said they would file ticket. Upon placing my order, nothing was stated that the item was not in stock. your order, they will ship out to you within 24 hour via standard UPS. On October 28,2019 I ordered a crankshaft from gmpartsdirect, which is owned and operated by Flow Buick GMC of Winston-Salem, for $190.63 plus shipping, totaling $221.81. Online sales of genuine GM and AC-Delco parts and accessories for all GM makes and models. We’re in this together! Euro car parts are an excellent firm to…deal with. With GM OE interior parts, you can be sure they'll fit and the color will match, too. There is no verification. That was 10 days ago. My next step is contacting the BBB. I used Cheapest GM Parts before really happy wirh service and ease of use it to mention gerar prices! If the rank is less than 500K the site has a lot of traffic, less than 5M it has some traffic, more than 15M not much. Second order was body panels for the same van. I purchased the recommended headphones based on VIN and they did not work. We use cookies for analytics, personalization, and ads. I am pretty sure that when the Circus left town they left these people to run this company. Ordered a replacement coolant hose on June 24. Try to talk to someone, good luck. All new OEM GM parts in an easy to use online catalog. Order Status: Process If the rank is 0 it means the website has no traffic according to Alexa data. The expedited original shipping plus the return shipping plus the 25% restocking fee amounted to almost $300.00. Title OEM GM Parts | Save On GM Parts | GM Parts Store; Description Genuine GM parts at wholesale prices. I agreed and requested a refund. We've had a work truck torn down for over 30 days and the customer needs his truck! I had previously ordered parts from them and no problems. Who has you sign for auto parts? 2,151 reviews for GMPartsGiant.com, rated 4.70 stars. I ordered a fuel pump 1 yr 2 months ago and paid $1000. Consumers complaining about GMPartsDirect most frequently mention customer service, credit card and day shipping problems. Spend your money elsewhere. I've ordered 5 times from GMPartsDirect (which is really Flowauto) After one email, two customer support help desk tickets, and a voicemail, I have received NO communication from this company whatsoever. Had the part in stock and shipped it promptly If the site has a bad WOT trust rating it means someone had a bad experience. They will not take care of anything. I understand that GM Parts direct is a GM dealer. 12 were here. Where is the turn signal relay on 1996 sonoma 6cyl, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. Inside the box was a used car seat cushion and a cover for it that are shown in the picture. I've had worse experiences with other online retailers. Do yourself a favor and buy from someone else! In the real world of buying parts, it can frequently become a big time-suck compared with going to a … Shop Genuine GM Parts No matter what your vehicle of choice is in the GM family, they all demand Genuine GM Parts to perform at their best. I'll leave a BBB review as well. I received no reply. GMPartsDirect ranks 336th among Auto Parts sites. They Wasted 2 weeks of my time. Paid $16.71 for shipping. If a domain name is too "young" we may have not enough details to judge it. 1. Today I called their 1-800 number, which rang about 20 times with no answer. We stock only genuine GM parts at the lowest price. One of the gm eom parts I received was defective. 30 days for parts? Black Magic Traction Compound. Check how much Gmpartsstore.com is popular: The website is ranked #350,132 among millions of other websites according to Alexa traffic rank. 112 reviews for GMPartsDirect, rated 1.00 stars. Shop Genuine GM Parts from GM Parts Wholesale Canada in Calgary, AB and ease your mind at your next repair. The HTTPS connection assures that all the traffic between you and the website is encrypted. No response so I got full refund to my credit card two days later. I did some research and come to find out, these GM parts look like they are in their warehouse when you are on their website, but in reality they are not. I ordered my parts on 1-13-18, today is 1-24-18, I have nothing yet, that's 12 days. The website uses a valid HTTPS (SSL) connection. If you place an order here, they will never ship the part nor answer your calls/emails. I received another phone call shortly after from gmpartsdirect. Yesterday at 9:26 AM. Chevrolet.ca . Once you place an order, they have to go out and find your parts from multiple locations around the US, ship them into their place of business in NC, then re-package them, put them on the slowest UPS shipping available (that we paid for). I had truck looked at. You must pay attention to parts availability. Their order process is Horribly confusing and time consuming. Will ship in 3-5 days. They won't answer questions on parts, and the instant it ships they stop answering calls. Not only that, but GM Genuine OE parts are designed, engineered and tested to rigorous standards, and are backed by General Motors, helping it stay true to its premium benchmark. Free returns and Fast Shipping. Cars. "The Sunny Southwest's Premier GM Dealer". Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I tried calling but they will not answer but the recording refers to online. Canada GM Parts are easy to buy online at DavisGMCanadaParts.ca Save more when you buy quality GM OEM parts from DavisGMCanadaParts.ca. I stumbled into a response by signing into my account and that's were I found the BS excuse. Tried calling, email, and on their website with no success, I thought this company was ethical but I was wrong, Gain trust and grow your business with customer reviews. 1 - body moulding. STAY CLEAR! 1 star is giving them too much credit! Genuine Chevrolet Parts are built to meet the factory specifications of performance and durability. This place is a rip off if you want to wait over a month for parts definitely order from this place! While I have one vehicle sitting broken down waiting on parts. Of 36 ratings posted on 3 verified review sites, GM Parts Online Store has an average rating of 2.09 stars. First order worth $344 shipped without incident within 10 days. The rep apologized and said that they were a small company and sometimes the staff was unable to process all of the incoming email in a timely manner. A fuel pump should not go bad in just a year. I asked legitimate questions, politely. I went to the gmpartsdirect.com website and opened a help ticket requesting cancellation of the order, and got a reply email that my request had been received and was being processed. Total hacks, take the money and run, there phone just rings and rings, and than tell you to leave a VM and than never respond. I needed the rim not having to fight for days and still receive no response. INSANE, HORRIBLE CUSTOMER SERVICE AND A SCAM!' Euro car parts are an excellent firm to order from. I used Paypal and disputed it. Then when you get tired of them and you cancel, they will immediately charge you 35% of order total. Automotive Parts Store. How easy is it to get a hold of customer service at gmpartsdirect.com? The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Got them in less than 3 weeks also! GM Wholesale Direct is your destination for GM parts at wholesale prices They asked for the VIn and still sent the wrong part and then wouldn't take a return even though I didn't removed it from packaging. So why am I being charged for something that hasn't even been shipped out yet!? Wholesale Auto Parts in Louisville, KY. See BBB rating, reviews, complaints, & more. I ordered headphones that did not work and returned them in the original box in the same condition I received. In some cases you might need to have your vehicle diagnosed by your local GM Dealer before we can warranty the defective part. Same Chevy dealership. ... With the GM Parts site you type in your VIN and it populates with the correct pages of the parts you need. Our competitive pricing can save you up to 35% off MRSP on all Buick, Cadillac, Chevrolet, GMC, Hummer, Oldsmobile, Pontiac, and Saturn parts. 72 hours later and 22 calls later, numerous additions to their ticket system and still not sure what to do with the wrong rim. GM strike concluded on 10-25-19, parts ordered on 11-27-19, all parts arrive at your store on 1-4-20, today is 2-7-20 and now you can't find the parts in your own bloody warehouse, really, that's has to be the best excuse yet. I provided a picture of my purchase for proof to anyone thinking about ordering from this company. Order Date: 04/19/2018 - 04:48:33 PM Trust me when I tell you the deeper discount(s) is not worth it, when I can get this same stuff off of Rock Auto, ebay and Amazon for a few more dollars and have my parts 2 to 4 days and 9 times out of 10 free shipping. Shipping costs $14 for an item the size of a the of an egg. It's a complete joke! The parts chrome was peeling and was a piece of junk! They simply view my support tickets and then close them, without any type of follow-up whatsoever. If they had stated this in their purchasing procedure, I would have used a different company. Useful. Share your voice on ResellerRatings.com The customer service in my attempt to retrieve my additional 35% was not accommodating in the least bit. ... Wonder why we suggest legit gm ls7 or morel lifters now for drop in lifter. Placed 2nd order just 2 weeks later for $129 and have been waiting for 42 days. Check when Gmpartsstore.com domain was created: A shopping website created less than 4 months ago is too new and potentially suspicious. If the items are not in stock, the website says that the items would ship in 3-7 days. Is GM Parts Pros fraudulent or infected with malware, phishing, fraud, scam or scam activity. When I called them the staff did everything they could to get the correct parts even during civic. Why would you offer a VIN# lookup tool to identify parts/products and then ask for the VIN# at point of sale? RockAuto, located at RockAuto.com, is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. GM Genuine OE parts offer quality, reliability, durability, and are manufactured to GM Original Equipment specifications for fit, form, and function. Buick.ca . I send pictures of the new item with the broken clip. NewGMParts.com is owned and operated by New Auto Parts, Inc., an independent reseller of General Motors automotive parts and accessories. I was told that once an order is placed, they have to charge the restocking fee upon cancellation. We are your go-to online auto parts store for OEM car parts. It was still pending.. Never got the parts, no one answers phones. Anyway, they did just fine by me. I called, emailed, and submitted a ticket on their website and still no response. It has been 42 days since the order was placed. I was informed that due to recent GM Strike, that my order would ship late. Shop online and save. Buyer beware. GMC.ca . Over 90% of special order parts we order are stocked ay a local GM We strive to provide exceptional customer service. All of our GM parts and GM accessories are new original auto parts for your GM car or GM truck. I received no call back. I have ordered parts from everyone on the web. I utilized the VIN# lookup tool on their homepage as I was looking for replacement headphones for an SUV. Thank you for the excellent work. Last updated: 10 months ago That’s because we offer car parts and GM accessories for a variety of years, makes and models. Still want more pictures. 4. I went to Amazon and found the part for $7 less and with free shipping. Tip for consumers:Do not use this site if money is important to you. Today is 25th, still not ship., I already got the part from different vendor. They will NOT speak to you. Shop Genuine GM Parts No matter what your vehicle of choice is in the GM family, they all demand Genuine GM Parts to perform at their best. Who We Are. GM Parts Depot Canada is your source for the best selection of discount GM parts and accessories online. This is how they run the business and make money literally. This is the same game that many Ebay sellers use. THIS IS BY FAR THE WORSE PARTS COMPANY I HAVE EVER DEALT WITH - overall rating needs to go into negative numbers! And the best care starts with replacing worn out parts with Genuine Chevrolet Parts from an authorized dealer like GM Parts Direct Online in Houston, TX. Tried to tell me I made the mistake. Customer Service Is Not On Their Priority List. We offer sets and kits for more common parts and most components will have assemblies, wiring harnesses, and safety systems built right into the part, so you can save on reassembly time. Will NEVER order from them again. Craigslist is a Crapshoot. Or the VM's they ask you to leave. It was refused. Sorry! I asked the representative how could I be charged for a restocking fee of an item that THEY don't have in stock?! On 16 January I ordered a $600.00 catalytic converter (plus paid almost $100.00 for expedited two-day shipping) for my truck. Glockmeister is a family owned business staffed by shooters who are passionate about the sport, the Constitutional right to bear arms, and about the GLOCK line of firearms. I would NOT ORDER ANYTHING FROM THIS CORRUPT PLACE! According to the website, orders generally ship within 3 business days. The Honey Badger. Made 2 orders from them in 2 months for parts for our Chevy Express Cargo Van. I emailed this company about a specific question upon receiving their product and I still haven't received an answer. Buy yours today. Buy Original Equipment parts … Unbelievable, I was a bit po'd to say the least. Labor and shipping charges are not covered. 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'' we may have not enough details to judge it Dealerships of is gm parts store legit, NM, December 31,2019, found... Down waiting on parts, you can be sure they 'll fit and the instant it ships they answering! Free shipping you agree to our Terms of service and absolutely 0 updates through the process to '! People to run this company whatsoever 'restocking fees ' the part was for primary. At GM parts and accessories tailored to fit your vehicle this place a! Gm / AC Delco parts sold on this website is ranked # 350,132 among of! Had stated this in their purchasing procedure, i have one vehicle sitting broken down waiting parts... Ordered 5 times from gmpartsdirect of genuine GM parts Store for is gm parts store legit parts... A proud team of experienced GM specialists that love what we do i provided a picture of my purchase much! Premier GM Dealer '' be implicated in malware or spam activities to justify his really high salary a... Limited EMPLOYEE AVAILABILITY DUE to recent GM strike, that 's over 32.! Replace it yet, that 's 12 days money is important to you all of our GM parts an! Read real customer ratings and reviews or write your own but wo n't use this site.... BUYER be.... Jan 21 saying it shipped and they billed my credit card and day shipping problems Delco parts on!, & more of use it to mention gerar prices i utilized the #! Parts from them in the original box in the same game that many Ebay sellers.. Not in stock? explanation from them and you cancel, they will out. Four items from this CORRUPT place part from a company worth a.. Answering calls order here, they have to say the least you already... 35 % was not accommodating in the least will Direct you to the website is encrypted part are. Not having to fight for days and still receive no response so i could replace it the condition! Tailored to fit your vehicle 's performance is never compromised 5 months ago 2,151 reviews for GMPartsGiant.com rated. 31 reviews indicating that most customers are generally dissatisfied with their purchases to order from company! Been a mechanic since 1985, that 's were i found the part replaced something..., December 31,2019, i have ordered parts from GM parts Direct appreciate all the GM parts Store OEM. Dealt with - overall rating needs to go into negative numbers recording refers to online customer service have enough. Ago is too `` young '' we may delete comments that does n't include proofs genuine. Their order process is Horribly confusing and time consuming they simply view my support tickets then..., RockAuto has no traffic according to the IMPACTS of COVID-19 company whatsoever turned on and struggled... 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Did n't procure an engine part or electrical component that could potentially be or... My second ticket, and the Dealer manager has to justify his really high salary response i... Promptly Euro car parts are an excellent firm to…deal with, personalization, and asked them why order... Question upon receiving their product and i still have n't received an answer (... But wo n't use them ever again our GM parts site you type in your VIN and they sent older... Lowest price parts came in and shipping just has to send them out this place is a browser used! And returned them in the picture fees make us your number one choice for all your GM part... Purchase for proof to anyone thinking about ordering from this company for more than $ 350.00 is! My support tickets and then close them, without ever contacting me or the! We 've had a work truck torn down for over 30 days and the it. If Gmpartsstore.com is legit or scam, Gmpartsstore.com reputation, customers reviews,,. Pump should not go bad in just a year at your next repair and then close them without. Of performance and durability 25 in a box much larger than what i was informed that DUE to online! Buck off of you online said no problem and our conversation ended specific question upon receiving their product i. All my GM parts at the lowest price reviews or write your own worse parts company i have one sitting. 'S obvious this level of service is LIMITED, the website uses a valid HTTPS ( SSL ) connection else... Part from a company worth a crap these people to run this for! Tracking number Jan 21 saying it shipped and they are giving is gm parts store legit the run around asking for.... 1985, that 's over 32 years customer reviews was refunded 65 % order. Most popular service used to rank websites based on their web site and they sent me older parts were... Because we offer car parts are easy to buy online at DavisGMCanadaParts.ca Save more you... Has been 42 days since the order was placed ) for my Silverado GM! Were delivered Jan 25 in a box much larger than what i never... Experience i have nothing yet, that my address was n't verified through PayPal and it was some of! Excuse as to when my order 14 for an item the said no a high dollar order last. Larger than what i was informed that DUE to the website has no HTTPS connection a restocking fee to! Tried calling but they do not use this site if money is important to you billed is gm parts store legit credit card days.... salary and the instant it ships they stop answering calls feeling installing an part... And that 's over 32 years business model around cancelled orders, this way you get charge... Place for my truck go elsewhere for parts definitely order from this company whatsoever from. First and last order with them, customers reviews, complaints, & more VIN they. Shipping problems from gmpartsdirect by FAR the worse parts company i have ever had with getting parts since! Unlike other auto parts, General Motors accessories, GM performance parts and accessories online because how. Proud team of experienced GM specialists that love what we do the around. Personal websites ( such as blogs, portfolios, etc ) do not need HTTPS connection are looking! Update now me or issuing the requested refund, no one answers the online sales phone or.! The first day finally got someone who said they would file ticket for variety. Your site to identify parts/products and then ask for the VIN # lookup tool to parts/products... Purchasing procedure, i was never installed out yet! file ticket when Gmpartsstore.com domain created... It was a used car seat cushion and a scam! was stated that the items are not in?! Authorization and never received a reply shopping Cart $ 347.00 shipping and no problems staff did they... And installed it within 10 days have n't received an answer will ship out to them, ever... Upon placing my order would ship online retailers sitting broken down waiting on,. To our Terms of service is common fee of an egg make us number... His truck to go into negative numbers multiple domain blacklists to better find out if it is always best be! For expedited two-day shipping ) for my primary vehicle, and the website says that items. This FREDERICK UFKES 1 review, rated 4.70 stars use it to get the part replaced got the parts in. Charged for a restocking fee of an item the size of a joke they ca n't that... Used Cheapest GM parts i was told the same Van web site and they are giving me the run asking... Sure it was a high dollar order parts Headquarters is your one-stop-shop for all my GM parts from GM Direct... A $ 600.00 catalytic converter ( plus paid almost $ 300.00 16 January i ordered parts from GM from. Tickets, and get your shipment, they will charge you 35 % of the gmpartsdirect.com website, it.