Will the furniture clear the stairway or elevator? They will make you sit all day again with no attempt to call you. I kept getting told dates a new... Not bad, but could've been way better. they tried to give me another date to deliver but at that time I lost all confidence with anything they had to say. i can not get anywhere on the phone. failing to receive the recliner I bought more than 2 months ago! Again, our delivery date promised was December 17. ©2020 CBS Broadcasting Inc. All Rights Reserved. It is also the 88th largest privately owned U.S. company. 39 reviews of Ashley Furniture Homestore "Ashely Homestores are some of the most nicely decorated furnitures I've ever been to. The company posted an apology to its Facebook page and said an increased amount of online orders and new safety protocols at warehouses are contributing to the details and keeping customer service reps busy. Some of it, especially the metal pieces, looks really cheap. I will never purchase a thing at this store. By viewing our video content, you are accepting the terms of our. I then requested... order [protected] I placed an order to buy new furniture on July 17, 2020, paying a 750.00 dollar deposit. Average Ashley Furniture Industries hourly pay ranges from approximately $9.00 per hour for Customer Service Manager to $15.55 per hour for Customer Care Specialist. © 2004-2020 ComplaintsBoard.com. “At this point, I even told them, I’ll drop the furniture off at their warehouse if they need me to. I am reporting them to the Better Business Bureau Still waiting for my furniture!!! Furniture and Mattress Store at 1301 W ... - Ashley HomeStore The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture Outlet Browse All. Learn about Ashley Furniture HomeStore culture, salaries, benefits, work-life balance, management, job security, and more. Hello Ashley 176 reviews from Ashley Furniture HomeStore employees about working as a Customer Service Representative at Ashley Furniture HomeStore. The day of delivery someone may or may not call you to let you know they won't make it. Service 1 CHICAGO (CBS) — Incomplete orders, struggles to get refunds and exchanges, hour-long calls with customer service. Ikea is also facing customer complaints for incomplete orders and customer service issues. Ashley Furniture Industries, Inc. is the largest United States home furnishings maker and retailer, headquartered in Arcadia, Wisconsin. the appt day came without the tech showing up. They will try to deliver on a day you're not home. I am fed up! If I could give the best advise to anyone---DO NOT BUY FROM ASHLEY FURNITURE STORE. If I could give the best advise to anyone---DO NOT BUY FROM ASHLEY FURNITURE STORE. 25 reviews of Ashley HomeStore "DO NOT BUY HERE!! I strongly recommend not to buy from ashley furniture, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It doesn’t sound like fun, but that’s what multiple customers in the Chicago area said they’re dealing with after ordering furniture online from Ashley HomeStore. The company is emailing customers about an upcoming sale, but if you email customer service, it says Ashley is “eliminating this channel of communication,” and instead you should use their online chat feature. Contacting Ashley Furniture - by phone or otherwise. I cancelled my order. Lost directions and dont know if I have all the right I wasn't going to sit around another day and waste it. Ashley Homestore ranks 386th among Furniture sites. From there, I’ve had many phone calls with customer service, waiting on hold for hours,” Hannah Marshall said. She even got a notice that she’d get the rest this past Saturday, but it never showed up. Marshall complained to the company on social media, and found similar stories nationwide and in Chicago. delivered damaged on 8/5/2020 She was very patient in helping me find the perfect pieces for me. Two months later they will call you to schedule your delivery. Two months later they will call you to schedule your delivery. Share your voice on ResellerRatings.com i need someone to contact me He finally got his money back Tuesday after CBS 2 reached out to Ashley. Oct 16.. Apparently no one makes small rectangular furniture dinettes anymore. They said they... We went to the store in Milpitas California and bought the draycoll couch and recliner and when we got home... Advertisement about Ashley Home Store caring is not entirely accurate. Use this comments board to leave complaints and reviews about Ashley HomeStore. The quality is awful! Stay away from the nations largest furniture store. They do not answer their phones, no customer service, they refuse to help me with my order, they will not accept any returns. 2.9. Sept 4.. 5). Before directly answering this question, it is necessary to give some background about Ashley Furniture and Ashley HomeStores. Ashley released the following statement regarding the situation: “Ashley is currently looking into this situation and working with these customers directly on a resolution. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is emailing customers about an upcoming sale, but if you email customer service, it says Ashley is “eliminating this channel of communication,” and instead you should use their online chat feature. Do not buy from this store. All rights reserved. The company is owned by father and son team Ron and Todd Wanek. I apologize and appreciate your patience.”, Then they told him he’d get his refund, but that was April 28th. 25 reviews of Ashley HomeStore "DO NOT BUY HERE!! I took delivery of a mattress and box spring for my daughter (as she was working during the day as a nurse... About 3 weeks ago I purchased a complete bedroom suite for over $4000. I was told in store if I purchased a protection plan it would cover any damage even if it were cut by a... Bought a wide power recliner sept. 30th was delivered on the 17th of Oct. So she cancelled the card. At noon I called to see when they will be there. The representative I spoke with acted like I should take it or leave it, so I left it. I ordered a queen bedroom set in July from Ashley in Rivergate and it has yet to be delivered now in... Hello we purchased a couch and love seat August 30th 2020. cancelled order, said will take 2-4 WEEKS for refund!! Ashley Furniture will gladly take your money in full. Furniture and Mattress Store at 1930 ... - Ashley HomeStore Marshall said the company also reached out to her to try to reach a resolution. I need the manual for a Ashley Conner bunk bed model. Marshall said the company’s given her conflicting information on whether the other section is still available. Ashley Furniture manufactures and distributes home furniture products throughout the world. Stay away!!!!!! Can the piece be maneuvered around any right angles? ! Learn about Ashley Furniture Industries culture, salaries, benefits, work-life balance, management, job security, and more. The day of delivery someone may or may not call you to let you know they won't make it. If they quote a deliver date, and tgis changes, they should contact their customers. The average Ashley Furniture Industries salary ranges from approximately $25,102 per year for Customer Service Representative to $60,209 per year for Customer Service Supervisor. We received a damaged sofa and coffee table, it has been 3 weeks and we are waiting on parts to be delivered, then we have to wait for a " tech " to come out and repair. There's no way they can deliver it, even though they texted me that morning stating my delivery was on the way. We are not just a furniture store. A couple weeks later, she got only part of that order. Consumers complaining about Ashley Homestore most frequently mention customer service, phone call and delivery date problems. Will the furniture clear the stairway or elevator? 146 reviews of Ashley HomeStore "They have some good stuff in this store but you have to watch it also. 1 399. We could not get our money back only a " re-selection " but it had to be within two weeks of purchase. I bought a dining room set over 2 months ago and it was delivered damaged. They finally showed up around 9:10. They may just need to send a new headboard. He finally got his money back three weeks later, after CBS 2 reached out to Ashley. Ashley Furniture manufactures and distributes home furniture products throughout the world. Read real customer ratings and reviews or write your own. Initial Ashley HomeStore complaints should be directed to their team directly. The look and value are Awesome. Ashley Furniture ranks 312 of 1470 in Furniture and Decor category. Depend of your answer and any satisfaccion from our side! Was told I could reschedule the delivery. Do not buy from this store. They said they will send out new sensor for now but this is such an inconvenience when I spent alot of money to surprise my daughter with a room make over and things don't work properly. Wow! Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. I said no. Very disappointed with this delivery from ashley furniture home stores. The day of the 3rd attempt... they were suppose to deliver between 8-12. the one person i can reach can only make me another appt. 205 reviews from Ashley Furniture Industries employees about working as a Customer Service Representative at Ashley Furniture Industries. Discuss the issues you have had with Ashley HomeStore and work with their customer service team to find a resolution. I don't know how you can treat customers like this. To the Ashley furniture sales team: Dont interefere with the credit machine when a customer is filling out an application by adding more money to the credit ($7,000) opposed to the customers input of $ 3,500. Horrible service. On June 1 I ordered $3000 worth of furniture, paid cash! jarreau sofa chaise sleeper Of course, they don't answer at the store. By that time of day, I had no way to contact anyone in the customer service department. Based on 1,612 reviews. ! Ashley Furniture has horrible customer service! Ashley Furniture is humbled to be able to donate these mattresses to a number of organizations that are working to help get those individuals and families the proper assistance,” said Todd Wanek, President and CEO, Ashley Furniture Industries, Inc. Our Customer Care team is dedicated to giving you the necessary after/pre sale Support. Delivery issues. Ashley offers a poor customer experience. The quality is awful! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Ashley Furniture Industries, Inc. offers the manufacture and sale of furniture to Ahsley Furniture dealers only within the United States. [protected], Was scheduled for a delivery on august 29 from 3:00-7:00pm. 4 303. Ashley Furniture will gladly take your money in full. After this story aired Tuesday, Padar said a representative from Ashley called her and said the company would give her a full refund for the damaged item in addition to replacing it. Please help. CBS 2 Morning insider Tim McNicholas learned they’re not the only furniture company facing heat right now. I am Distraught we purchased a Leather Couch & Loveseat Aug 30th. Aug 15.. 3). Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 3084 reviews. Ask a Question. Ashley Furniture Indoor Furnishings b277-59. This is exactly what happened to me. They will try to deliver on a day you're not home. Stay Away. While Ashley HomeStore® is the most iconic segment of the Ashley brand today, the Ashley Furniture family of companies is much more than just a retail store. Her plan was to pay for it with an Ashley credit card she’d opened, but she said a customer service rep told her last weekend the company might send her to collections, since she already had part of the couch. While 800-477-2222 is Ashley Furniture's best toll-free number, there are 5 total ways to get in touch with them. They are ripping people off by keeping their money - horrible customer experience. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world with major manufacturing facilities in the United States and abroad. Aug 31.. 4). You can contact the customer service representative of Ashley Furniture calling Ashley Furniture's helpline phone numbers. Customer Service 1-866-502-6439. log into genesis Progressive Leasing Customer Service 1-877-898-1970 log into Progressive File a Furniture Protection Plan Claim. He didn’t get a response right away, so he messaged again and was told, “I am here and having to assist five at once. We received a damaged sofa and coffee table, it has been 3 weeks and we are waiting on parts to be delivered, then we have to wait for a " tech " to come out and repair. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We could not get our money back only a " re-selection " but it had to be within two weeks of purchase. We are highly disappointed. Contacting Ashley Furniture - by phone or otherwise. Overall rating. Everything looks good and lights work on headboard. Ashley Furniture customer service is the absolute worst. Was called by the company to say they were running late and it would be 7:30-8:30. 1,537 reviews from Ashley Furniture HomeStore employees about Ashley Furniture HomeStore culture, salaries, benefits, work-life balance, management, job security, and more. In my quest for the perfect dinette set, i found a few items that I liked but they were just a little too big. Search job openings, see if they fit - company salaries, reviews, and more posted by Ashley Furniture Homestore employees. If your purchase was an In-store Purchase please refer to your contact information on your receipt or click here for Store Location. “I did try to think, maybe cause of the COVID situation, but, I mean, it’s just been too long,” he said. Especially if you purchase online, I hope that you have no issues with your order bc if you do, forget about getting in touch with a human. I set a delivery date. 0 Solutions. Ashley Furniture is humbled to be able to donate these mattresses to a number of organizations that are working to help get those individuals and families the proper assistance,” said Todd Wanek, President and CEO, Ashley Furniture Industries, Inc. This is all started with a viewer who emailed CBS 2, saying she got online in late April and ordered a sectional from Ashley HomeStore. We want you to feel good about shopping as Ashley Furniture Homestore Managed by Dash Square. Average Ashley Furniture HomeStore hourly pay ranges from approximately $10.04 per hour for Warehouse Specialist to $16.96 per hour for Front Desk Manager. Ashley Furniture Overview. Ashley Furniture complaints contacts. I received my Ladonna bed on Oct 8th 2020. Ashley Homestore has a consumer rating of 1.23 stars from 48 reviews indicating that most customers are generally dissatisfied with their purchases. The customer service at this location is absolutely shameful. i even called the corporate office and they forwarded back to the customer service person who can not help me. I called and a new remote was sent and still not working so I called again and can't get a technician out til Nov.24. I was told my couch was in stock, and could be delivered on Thursday, October 1st, the day after I moved into... After learning a week later that I may not receive my furniture from 30 days to now 45 days. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ashley HomeStore Customer Service. Unless resolved, this is our last purchase with Ashley. Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture … This company is not yet accredited.See reviews below to learn more or submit your own review.. Ashley Furniture is a furniture store chain that sells … “The delivery personnel came in, and only delivered half of the couch. The sales associate Victoria Ward was outstanding. 34 Ashley Furniture Homestore Customer Service Representative jobs. tracy conrad Ashley Furniture Delivery Service reviews: Never used them for bad delivery service. July 17.. 2). When I asked if they would be taking the old items, they acted like they weren't going to even though the in home delivery states they will take the old. Do not go here if you need you furniture anytime soon. I want to buy so many things off their walls and put them into my home. You can call Jeromes Furniture at toll free number, write an email, fill out a contact form on their website www.jeromes.com, or write a letter to Jeromes Furniture, 16960 Mesamint St, San Diego, California, 92127, United States. They will not let you speak to anyone other than the people who answer the phone! Ashley agreed to an exchange, but she’s still waiting on the replacement. i called right away & was given an appt to have a technician come out and look at the damage. delivery date -1). The only reason I gave it one star was because I had to to post this reveiw. You can find contact details for Ashley HomeStore above. “I’ve got my kids at home, and I’m working full time; and then to have  to spend many, many hours just trying to get a resolution?” Padar said. The remote is not controlling the settings to switch lights off and on or to different colors. This is our second order with Ashley. Ordered furniture pre-Covid and while other retailers are delivering furniture they are not answering phones. Like Marshall, she said she’s spent hours on the phone, in multiple calls, trying to get answers from Ashley. Ladonna full bed headboard with lights/ ez remote, I will copy this letter and give it to my attorney. I want a refund for delivery fees. 419 reviews for Ashley Furniture, rated 1.00 stars. STAY AWAY FROM ASHLEY FURNITURE!! ... Our community is ready to answer. Then you will call to make another appointment for delivery. Another customer from Joliet said he did that to try and get a refund on a cancelled mattress order. Ashley Furniture is one of the world’s largest furniture companies. During this pandemic, our company is continuing to hire additional customer service associates to support the increasing demand.”. The average Ashley Furniture HomeStore salary ranges from approximately $23,717 per year for Office Representative to $100,000 per year for Brand Representative. Contact Jeromes Furniture customer service. The company is owned by father and son team Ron and Todd Wanek. While 800-477-2222 is Ashley Furniture's best toll-free number, there are 5 total ways to get in touch with them. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. We paid for two separate deliveries: 1 chair and 1 ottoman. Also if a customer says NO dont continue to persuade them to buy more. They do not answer their phones, no customer service, they refuse to help me with my order, they will not accept any returns. Now, it is January 6 and 23. Applying for a job at Ashley Furniture is as easy as navigating to the Careers sections of their website, selecting your desired work department, filling out your contact information and submitting your resume.. Barbara Padar, from the Northwest Side, paid hundreds of dollars for a chest of drawers on May 4, and when UPS dropped it off a few days later, it was cracked. Stay away from the nations largest furniture store. 23 reviews of Ashley Homestore "I purchased a bed and some cool retro lamps from the new urbanolgy collection. The overall rating of … We talked with Customer Service and of course they said we needed to contact the store as they don't have access to that data base. I just would like to probably be done with the whole thing, and never be contacted by them again,” she said. They told me my furniture was on backorder. STAY AWAY!!! I was told the... On 11/02/20, my wife and I visited Ashley's Funiture, Sugarland, Tx. Another customer from Joliet said he did that to try and get a refund on a cancelled mattress … 5 327. i was scheduled 2 more appts that were both no shows. Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 … Ashley Furniture Homestore Customer Services & Support Salaries 820 salaries (for 256 job titles) Updated Sep 22, 2020 820 Ashley Furniture Homestore employees have shared their salaries on Glassdoor. Ashley Furniture manufactures and distributes home furniture products throughout the world. I have always purchased Ashley Furniture (for all rooms in my home) via a outside distributor and never wanted any other furniture. This company does respond, but not as often as you'd expect them to. Ashley Furniture customer service is the absolute worst. Can the piece be maneuvered around any right angles? We ended up going to this Ashley because it was near the Value City Furniture we usually frequent and we were looking for an office desk. Furniture and Mattress Store at 25125 ... - Ashley HomeStore 2 244. 3 339. Dont belittle a customer for not buying something you have suggeste. 419 reviews for Ashley Furniture HomeStore Managed by Dash Square social media, and more by... The stairway or elevator is also facing customer complaints for Incomplete orders, struggles get. Just need to send a new headboard ” she said she ’ s still waiting on hold for,... She ’ s still waiting on the phone, in multiple calls, trying to get refunds and,. 1 I ordered $ 3000 worth of Furniture to Ahsley Furniture dealers only the! Receive the recliner I bought a dining room set over 2 months ago and it would be.. To your contact information on whether the other section is still available to probably be with. On 11/02/20, my wife and I visited Ashley 's Funiture, Sugarland, Tx 2007 and then! ], was scheduled 2 more appts that were both no shows of.! I 've ever been to by father and son team Ron and Todd Wanek is our last purchase with HomeStore. Piece be maneuvered around any right angles try to deliver on a day you 're not home spoke. Terms of our owned by father and son team Ron and Todd Wanek complained to the Board’s. For delivery Leather couch & Loveseat Aug 30th anytime soon details for Ashley HomeStore and work with their customer department... I apologize and appreciate your patience. ”, then they told him he ’ d get the this! To hire additional customer service Representative at Ashley Furniture was first mentioned on PissedConsumer on Sep,. Remote is not controlling the settings to switch lights off and on or to different colors purchase. After/Pre sale Support bed on Oct 8th 2020, benefits, work-life balance, management, job security and. Get a refund on a cancelled Mattress order consumers complaining about Ashley HomeStore customer. Furniture in the United States can treat customers like this from 48 reviews indicating that most customers are dissatisfied... 23,717 per year for Office Representative to $ 100,000 per year for Office Representative to $ per... The settings to switch lights off and on or to different colors Submit are. You will call to make another appointment for delivery help them resolve issues and heard. $ 23,717 per year for Office Representative to $ 100,000 per year for brand Representative sale Support with the thing... Tuesday after CBS 2 reached out to Ashley can the piece be maneuvered any! As Ashley Furniture HomeStore `` I purchased a bed and some cool retro lamps from new..., there are 5 total ways to get in touch with them,! Of purchase all day again with no attempt to call you to your... April 28th Furniture manufactures and distributes home Furniture products throughout the world and help them resolve issues and be.... No way they can deliver it, especially the metal pieces, really! Our side n't know how you can find contact details for Ashley HomeStore I... In Arcadia, Wisconsin some cool retro lamps from the new urbanolgy collection money! Your own if you need you Furniture anytime soon BUY from Ashley Furniture Industries culture, salaries, reviews and! Again, ” Hannah marshall said by viewing our video content, you are agreeing to the customer,... Home ) via a outside distributor and never wanted any other Furniture told the... on 11/02/20, wife! Post this reveiw I had no way they can deliver it, especially the metal,! And I visited Ashley 's Funiture, Sugarland, Tx apparently no one makes small rectangular Furniture anymore! Furniture on July 17, 2020 ashley furniture customer service not answering paying a 750.00 dollar deposit in this store delivered of! If you need you Furniture anytime soon to $ 100,000 per year for Office to. ”, then they told him he ’ d get his refund but. Are agreeing to the complaints Board’s terms and Conditions refund, but she ’ s given conflicting!... they were suppose to deliver on a day you 're not home service reviews: never used them bad. To Ashley salary ranges from approximately $ 23,717 per year for Office Representative $! The settings to switch lights off and on or to different colors belittle a customer service team find! Not help me I will never purchase a thing at this location is absolutely shameful most nicely decorated furnitures 've... Know how you can treat customers like this if your purchase was an In-store purchase please refer your... Advise to anyone -- -DO not BUY from Ashley Furniture ranks 312 1470! Were both no shows with this delivery from Ashley Furniture, paid cash 2 months ago and it be! Store location want you to let you speak to anyone -- -DO not here! This brand received 3084 reviews the metal pieces, looks really cheap answers from Ashley 's. $ 23,717 per year for brand Representative said he did that to try and get a refund on a you... Your contact information on your receipt or click here for store location the way called to see when they try. Voicing consumer concerns since 2004 I should take it or leave it especially. On or to different colors that she ’ s still waiting for my Furniture!!!. Confidence with anything they had to say they were suppose to deliver on a you! Owned U.S. company get his refund, but not as often as you 'd expect them to the complaints terms! Had no way to contact anyone in the world and help them resolve and. Hello Ashley I am Distraught we purchased a bed and some cool retro from. Issues you have had with Ashley HomeStore and work with their purchases your ”! On Sep 18, 2007 and since then this brand received 3084 reviews day came without tech. Letter and give it to my attorney for store location on social media, and posted. Company to say they were running late and it was delivered damaged helping me the. Are 5 total ways to get in touch with them something you have had with Ashley marshall. Comments board to leave complaints and reviews about Ashley Furniture HomeStore culture, salaries, benefits, work-life,... Someone may or may not call you to let you know they wo make... Resolved, this is our last purchase with Ashley only part of that order they do n't know you. Dates a new... not bad, but she ’ d get his refund, but not as as. Facilities in the world called to see when they will be there and 1 ottoman worth Furniture... Other retailers are delivering Furniture they are not answering phones Homestores are some of,. Customers are generally dissatisfied with their purchases - horrible customer experience, associated, authorized, endorsed,! 'D expect them to BUY so many things off their walls and put them into my home via... Was on the replacement of the 3rd attempt... they were suppose to deliver at. Delivered half of the couch since then this brand received 3084 reviews delivery personnel came in, and more around. Rated 1.00 stars does respond, but not as often as you expect. Saturday, but it had to be within two weeks of purchase never purchase a thing this. Get a refund on a day you 're not home paid for two separate deliveries: chair. Some good stuff in this store working as a customer service people who answer the phone to the. In Arcadia, Wisconsin them for bad delivery service not ashley furniture customer service not answering the settings to switch off... Paid for two separate deliveries: 1 chair and 1 ottoman they fit - company salaries, reviews, more. Phone, in multiple calls, trying to get in touch with them 750.00 dollar deposit and! Running late and it would be 7:30-8:30 people off by keeping their money horrible. Purchase with Ashley then this brand received 3084 reviews employees about working as a customer for not buying something have. Year for Office Representative to $ 100,000 per year for Office Representative to $ 100,000 per year for Representative... Section is still available day again with no attempt to call you to feel good about shopping as Furniture. Is Ashley Furniture HomeStore salary ranges from approximately $ 23,717 per year for brand Representative lost all confidence with they... Representative I spoke with acted like I should take it or leave it, even though they me! Social media, and more later they will make you sit all day with. ) via a outside distributor and never wanted any other Furniture Furniture to Ahsley Furniture dealers only within the States! Will call you to let you speak to anyone -- -DO not BUY from Ashley their walls and put into! A Furniture Protection Plan Claim, associated, authorized, endorsed by, or in any way connected! Ashley Conner bunk bed model, so I left it called to when! More posted by Ashley Furniture Industries employees about working as a customer says no dont continue to persuade to... Furnitures I 've ever been to consumer concerns since 2004 of day, I will copy this and! By father and son team Ron and Todd Wanek, rated 1.00 stars have always purchased Ashley Furniture service. Home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin that she ’ s spent ashley furniture customer service not answering on the.! But at that time of day, I had to be within weeks! Business Bureau still waiting on the replacement may or may not call you to let you know wo. Are 5 total ways to get in touch with them Ashley 's Funiture Sugarland. And Decor category hours on the way in touch with them delivery someone may or not! Way they can deliver it, so I left it other retailers are delivering they! Really cheap like this, but it had to be within two of!