If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Talk to the seller . With this in mind I bid quite high for them and won. I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. Sorry for the ramble. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! Ask your seller to send you a prepaid return shipping label. It's my first post in this sub. Total price was about £400. Any suggestions? When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. Upon reinspection of the pictures, i can kind of tell that it's certainly the one i purchased and aftermarket, now that i have it in hand. I received an item today that I purchased on eBay. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. this one says its "manufactured by microsoft"). Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' I recently purchased an item that was not as described in the listing. Total price was about £400. They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. No postage label. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. Press question mark to learn the rest of the keyboard shortcuts. Currently a buyer can wait until the 30th day to claim 'item not as described'. I get it and it's aftermarket. I would also reach out to the seller before I opened a case. On Monday delivery was tracked as delivered. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. It covers purchases paid with PayPal and most other electronic payment methods. Help for sellers and buyers! All in all, frustrating experience so far. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . Hi guys, I bought an item and it was not at all what shown in the picture. eBay. Press J to jump to the feed. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. New comments cannot be posted and votes cannot be cast. I get it and it's aftermarket. Any photos? Press question mark to learn the rest of the keyboard shortcuts. If you pay for the return shipping, the seller won't be obligated to reimburse you. Posted 12th Dec 2020. The item was faulty and a copy of the original but was described as genuine. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). Sold a pretty expensive item (a computer audio interface). Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! The unofficial eBay subreddit. I've started a topic about a week ago about a rare saturn game I sold on eBay. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. Cookies help us deliver our Services. If you've sold on ebay long enough you've had this happen. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. If you see an item that shouldn't be listed on … Recently sold a piece of camera equipment, listed as used but otherwise as new. xxbluedragonxx 27. I purchased an item off ebay that is not as described (the size is completely wrong). Most problems can be solved by direct communication between buyers and sellers. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. ( e,g, if the item was broken badly in the post, the seller may not want it back) The buyer then tells me the 1st cd was scratched when it arrived and didn't work. You're right. I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. No partial refunds. You may be asked to return the item to the seller to be eligible for a refund. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Lastly in order to receive support for the device, you have to register it with the manufacturer. I'm kind of bummed. Return shipping label credit for false “item not as described” claims. I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. Turn on suggestions. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. Item Not As Described - Seller Refusing Return or Refund. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. Tell him to return for a full refund. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! Nothing on this page says that this is an aftermarket controller. I sent an item back as not described. Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? Frequently asked questions about returns. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. Within 15 mins I received notfication that I had been sent a refund. Obviously I want to return the item. Press J to jump to the feed. The seller has accepted return but has only provided a return address. 1. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. If the page doesn’t say it’s aftermarket, what did it say? Ebay item not as described/faulty. Options. Join × New Post Advanced Search. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. A buyer insists the item was not as described in order to force a return. /r/Ebay The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. 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