‎03-01-2020 16h02, ‎03-01-2020 16h05. Re: FTTP Installation Process Well the matter is still not fully resolved. FTTP Install - Practical details of install [link to this post] I am considering getting BT FTTP. Ultrafast FTTP Internet From BT, BT FTTP Ultra-fast 330mbps Internet is one of the fastest you can get for residential homes. Re: FTTP install process - equipment location « Reply #17 on: May 09, 2020, 05:06:45 PM » Actually it's not really in the loft, we live in a chalet bungalow so we have two upstairs bedrooms with eaves cupboards and our existing master socket is in the north facing eaves cupboard so … An FTTP installation is ideal for new build premises depending on availability. BT Consumer FTTP Install Process Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In March 2020, Openreach and BT launched new FTTP service speeds (up to 1000 Mbps), with lower pricing, but these higher speeds are still only available from BT. I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date" When I ordered FTTP my line was showing Stage 1, since it has been installed it has been changed to Stage 2 and is now displayed KCI2 Assure. The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. Once your line is showing as "Ultrafast Accepting Orders" (see: link) you can make an order with your choice of ISP (Internet Service provider).The process is: Make an order with an ISP for a suitable package (speeds are the main variation). Coronavirus: Delivery, installation and repair information > There are three types of fibre broadband: Fibre 1 where the fibre cable goes to the street cabinet and then a copper cable goes to your home. 20h07, seems to have a protective cover over the end. Just checking the BT wholesale checker and noticed 'KCI2 Assure' is now being displayed for WBC FTTP Install Process. BTWholesale Speedtest: speedtest.btwholesale.com BT retail will only provide FTTP on Port 1. The FTTP installation process involves replacing the drop wire with a new hybrid cable to avoid overloading. I revisit an FTTP deployment two years after my last video done shortly after installation started. We install a small box onto your external wall, and our fibre optic cable is connected into this box. on 16h36, on Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 on From what i understand speaking to someone in BT customer care i should have an ONT modem installed however all i can see is a blanking plate in the front room. BT’s Digital Voice Deployment * FTTP to brownfield (not new build homes) is in the process of a phased launch, meaning that not all customers contacting BT will receive the new Digital Voice service as an option. BT offered a 160Mbs/20Mbs FTTP connection for £35 with free installation. I ordered BT FTTP yesterday and it does not come with Digital Voice. As a result, the lead time is longer These are usually installed in a new build. Announcements, Guides & Community Updates. Just for comparison, a Standard Connection (engineer installation) normally costs £98.48 +vat for their consumer FTTP broadband tiers, while the new premium option costs £138.48 +vat. ‎03-01-2020 Just for comparison, a Standard Connection (engineer installation) normally costs £98.48 +vat for their consumer FTTP broadband tiers, while the new premium option costs £138.48 +vat. 16h42, on Re: FTTP Installation Process I've tried the checker based on the post code and I get this: Sorry this postcode has not been recognised by this checker, this could be because this is a new address with a new postcode that has not yet included in our database … Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit.Obviously they’ve sacrificed a few little things. For those that are on the list for FTTP BT are looking to trial a different install process. I just assumed it was going to be Fibre given that fibre is coming from the blanking plate. On Demand is an Open Reach product which has not yet been released to providers including BT Business & Retail. If you are considering services for a new business, let us know as we’ll be able to add products from the BT portfolio as required including Cloud Voice and BT Mobile. The visit will normally last about three hours, and you'll need to be in while the engineer's there. KCI1 = order received, KCI2 = order committed, KCI3 = order complete. This shows what is available. With average speeds of 300mb, enjoy our next generation fibre to the premises broadband piped straight into your home now. Just checking the BT wholesale checker and noticed 'KCI2 Assure' is now being displayed for WBC FTTP Install Process. Or if you're placing your order online, you'll be able to see the available times on the appointment booking page in My BT. KCI1 = order received, KCI2 = order committed, KCI3 = order complete. The installation process is usually in 2 stages, and may require 2 separate Openreach (or sub contractor) visits. We recall writing about the new premium service trial some time ago and, if memory serves, it brings a number of benefits, on top of the standard connection. Re: FTTP Install Process [ re: Taras ] [ link to this post ] In case it is of interest I noticed in September that BT had implemented FTTP for my estate - I had seen some Openreach vans around on and off for a short while but was surprised when I looked on BT for a different reason that it was suddenly offering FTTP (I thought at first it was a checker error). Thanks Keith i was planning on asking a few neighbours this weekend what they had as some of the houses have been occupied for at least a few months so they must have something installed. I've tried the checker based on the post code and I get this: and post the results, you may have to click Address Checker at the bottom. It differs from standard FTTP because the plan and build is done in response to an individual customer order, rather than proactively for a geographic area. Announcements, Guides & Community Updates. The appointment date we give you for the engineer to come round to install your Fibre will give us time to post your BT Hub (if you need one). FTTP Order and Installation. The installation process is generally the same, regardless of which ISP you choose, however the ISPs also have their own guide on the installation process. KCI1 = order received, KCI2 = order committed, KCI3 = order complete. So now the duct is installed, what do they do next? FTTP Install Process [link to this post] ... As I understand it, KCI refers to the BT ordering process. I have dug an underground track for the wiring duct just to make it easier on the bank account. Just to say that BT hide until the end of the order process that there is an additional unavoidable charge of a further £23.61 for the phone line (with no calls) on top of the £59.99 for Full Fibre 900. on New FTTP install questions [link to this post] ... No, these days an ‘inside out’ install process is used. BT Consumer FTTP Install Process Andrews & Arnold (AAISP) FTTP Info Coronavirus: Delivery, installation and repair information > You can choose a date and engineer appointment slot when you place your order, we’ll let you know what's available when you call. Availability will also be indicated on the above checkers. Once your line is showing as "Ultrafast Accepting Orders" (see: link) you can make an order with your choice of ISP (Internet Service provider).The process is: Make an order with an ISP for a suitable package (speeds are the main variation). You could always ask a neighbour to see if anything has been installed in their property. There is a small grey pipe coming from the ground however i cannot see any cable. My question is who is responsible to setting all of this up or what is the process? When I ordered FTTP my line was showing Stage 1, since it has been installed it has been changed to Stage 2 and is now displayed KCI2 Assure. 18h33. Although many new build are fibre only, it may not be in your case, you may just have an ordinary copper cable underground. Here’s the new one. With Full Fibre installation we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. on We recall writing about the new premium service trial some time ago and, if memory serves, it brings a number of benefits, on top of the standard connection. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. 1. Hi @richarde90 welcome to the community and thanks for posting, I'm really sorry the installation process wasn't fully explained when you spoke to the sales team. - edited Please have it ready to hand when the engineer arrives. Currently the property is served by overhead copper - 4 spans in total. FTTC Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. Comes in one colour, Grey and is 6 inches squared and about 1 1/2 inches depth. I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date" ... FTTP Install Process [re: baby_frogmella] [link to this post] Happy days guys - after months of emailing ISP's, chasing, wrangling etc - finally been given a date for my FTTP installation (Bradwell Abbey Exchange, Milton Keynes) The date I was given is 23/6 - Thursday. Only BT Business will provide on other ports. Over the last 12 months there’s been a lot of work going on to evolve the installation process. 16h34 As @Keith_Beddoe has stated your best option is to contact the developer and find out what arrangements (if any) they have made with Openreach. (look in the VOIP section of the forum). (Order date: 30 August 2013) Installation of FTTP But it’s worth bearing in mind that this process varies depending on the type of site. They are sending an engineer to reactivate my copper landline (I'm with Virgin at the moment). That’s the old CSP. ‎03-01-2020 The FTTP installation process involves replacing the drop wire with a new hybrid cable to avoid overloading. In the process of research, you may have read information on a product called FTTP on Demand. Ours was also the 2 Stage Install done over 2 days instead of a weeks gap (could of been done in the same day). What we provide. FTTP versus FTTP on Demand FTTP On-Demand allows you to upgrade to FTTP speed for premises served by FTTC. The CP can 100% see which port what service is on and choose which port to order the migration on. Naturally, I signed up. Stage 2: The Internal Installation. Ultrafast Fibre 100 and Fibre 200, our latest fibre optic broadband. - edited Coronavirus: Delivery, installation and repair information > For installation, our engineer just needs to set you up for faster speeds. Yes for FTTP services you require an ONT. BT Broadband and TV Installation service terms. 16h12, ‎03-01-2020 Ultrafast FTTP Internet From BT, BT FTTP Ultra-fast 330mbps Internet is one of the fastest you can get for residential homes. Yes, all BT Business FTTP installations use the BT … Your BT Hub should arrive by post two days before your installation date. So what happens? 15h57. FTTP Order and Installation. The installation process is generally the same, regardless of which ISP you choose, however the ISPs also have their own guide on the installation process. ‎03-01-2020 ‎03-01-2020 For installation, our engineer just needs to set you up for faster speeds. Please can you go to this website: https://www.dslchecker.bt.com/ and post the results, you may have to click Address Checker at the bottom. 0800 587 4787, on So what happens? The appointment will last up to four hours. Hi so I am getting FTTP installed into my house, and I’m just wondering could anyone clarify the installation process? Can you take a picture of this cable, preferably the end of it and we’ll be able to confirm if it’s a Fibre or Copper Cable. At present people tend to be offered either a Managed (engineer visit) or Self-Install (no engineer required – supplied with or without an Openreach or ISP modem/router) provision service. Possibly for the Multicast reasons stated above (BT TV will only work on Port 1). Whilst I’ve had the ONT modem installed for 2 weeks (with the PON light fully lit) BT are still saying that our … Unlike Zen, IDNet, Aquiss etc you can’t even order any BT FTTP service without the FTTP phone line. The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router. Discover FTTP broadband from BT. In this article: How to check if fibre broadband is available to you; Ordering Fibre broadband It transpires that my order has been cancelled however i'm awaiting a callback from a manager to explain things further. It is important to plan for this interruption especially if … ‎03-01-2020 Openreach have stopped installing them now. Openreach announces largest yet FTTP build for final third of UK. Availability will also be indicated on the above checkers. ‎03-01-2020 Cookies on BT.com. The PostCode checker only has information for old copper lines and even then not with much accuracy. BT’s Digital Voice Deployment * FTTP to brownfield (not new build homes) is in the process of a phased launch, meaning that not all customers contacting BT will receive the new Digital Voice service as an option. Coronavirus: Delivery, installation and repair information > 'Fibre to the Home' means we'll install fibre cables all the way to your home. If your line comes from an overhead cable then I don't believe an external CSP is needed. * However, we are in the process of scaling availability of … But for the new FTTP network set up over the last six months you only need one visit. 16h04 Watch our video for step-by-step instructions on how to install Openreach’s fibre to the premises (FTTP) equipment. Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date" ... FTTP Install Process [re: baby_frogmella] [link to this post] Firstly, not very knowledgeable on this so please excuse any inaccuracies. BTWholesale Speedtest: speedtest.btwholesale.com OpenReach don't choose, they provide what is ordered. The appointment date we give you for the engineer to come round to install your Fibre will give us time to post your BT Hub (if you need one). FTTP Installation Process . on ‎19-09-2020 FTTP Install process Hi so I am getting FTTP installed into my house, and I’m just wondering could anyone clarify the installation process? I revisit an FTTP deployment two years after my last video done shortly after installation started. Find out what's available where you are > The installation process of the BT Cloud app is pretty standard and as such cannot really be criticised but after that it fails when compared to several benchmarks of good software, for example the setup process (e.g. on Just to say that BT hide until the end of the order process that there is an additional unavoidable charge of a further £23.61 for the phone line (with no calls) on top of the £59.99 for Full Fibre 900. and that the builder is then responsible for installing the ONT modem? ‎03-01-2020 Your chosen ISP will arrange this with you. You would have to ask the developer what arrangements they made with Openreach regarding the infrastructure. BT is at the forefront of this technology shift, bringing the market-leading Ethernet FTTP solution to the Wholesale market to join our full range of all-IP access solutions available – all underpinned by the best fixed network in the UK.” “This announcement also reinforces BT Group’s ongoing investment in full fibre. ‎03-01-2020 This shows what is available. Last year our road got fibre installed and I'm not clear on what the situation is with connecting my property, which is located 300M down a private track. As I understand it, KCI refers to the BT ordering process. Does FTTP use the BT Smart Hub? ‎19-09-2020 FTTP Install Process [ link to this post ] I have two friends who live next door to each other and both have FTTP available to them via the same infrastructure but on the DSL checker one shows as a Stage 1 install and the other shows as a KCI2 Assure install. Stage 2 - Work to complete the fibre installation in your home. on Wednesday, July 29, 2020 2:48 PM; 40 comments; More detail on the Openreach 3.2 million rural premises build is now available as Openreach has published its press release.. It differs from standard FTTP because the plan and build is done in response to an individual customer order, rather than proactively for a geographic area. Check with a communications provider if you can upgrade to FTTC / FTTP. Have you spoken to the dedicated FTTP team? It would be helpful.. As I understand it, KCI refers to the BT ordering process. Ours is using the old Huawei 4 data, 2 phone port ONT. ‎19-09-2020 15h55. 15h48. 15h59. 16h45. OK; thanks for the information. Support this site: Home: Broadband: ISPs: Tech: Routers: Wiki: Forum Rate your ISP Glossary November 12, 2020, 06:33:57 PM ... BT ADSL2 (G992.3) line>HG612 set as a Modem, Bridge, WAN not Bound to LAN1 or 2 >pfSense (Hardware Firewall and routing) > Ethernet LAN, DMZ,WiFI LAN and Spare LAN . It is important to plan for this interruption especially if … There is no connectorised block terminal (CBT) on our pole. Directly outside is what i assume is a fibre cable from the blanking plate. Would you be able to provide a photo of this customer splice point? Fibre to the Home where the fibre cable goes all the way to your home. This stage usually happens seven working days after stage one, and you'll need to be at home to let the engineer in. That’s a lot of extra speed for not a huge sum of money – and when you work from home and are reliant on broadband any increase in speed, especially upload speed, can make a huge difference. FTTP On-Demand allows you to upgrade to FTTP speed for premises served by FTTC. We will: a. install and connect your BT Hub and connect a device to the BT Broadband service; b. demonstrate a working product and test your Wi-Fi signal; c. connect any additional kit for other BT … on The Welsh Government has issued a Q3 2020 progress update on their £52.5m Phase 2 Superfast Cymru contract with BT (), which is deploying a 1Gbps Fibre-to-the-Premises broadband ISP network to cover 39,000 extra premises in rural Wales.The data to September 2020 shows 14,698 premises have now been completed. Unlike Zen, IDNet, Aquiss etc you can’t even order any BT FTTP service without the FTTP phone line. This makes it sound more complicated than FTTC. The master socket will not be used, you could get rid of your land line phone and use VOIP. Happy days guys - after months of emailing ISP's, chasing, wrangling etc - finally been given a date for my FTTP installation (Bradwell Abbey Exchange, Milton Keynes) The date I was given is 23/6 - Thursday. I'm guessing that the builder should request the cable be installed from the exchange to the house (via Openreach?) * However, we are in the process of scaling availability of … edit: typos Openreach appears to be in the process of refreshing the install options that they offer to ISPs and end-users for FTTC, FTTP, G.fast and SOGEA. I have dug an underground track for the wiring duct just to make it easier on the bank account. ‎03-01-2020 Sky, TalkTalk, EE etc are only offering download speeds of up to 150Mbps. FTTP The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. Openreach is responsible for installing everything and BT provides the router. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Are you able to use the Address Checker. setting up files & folder synchronisation etc) can be a major headache. BT then installed FTTC end of 2017 for the rest of my area, even though FTTP hardware is in place. We moved into a new build during Xmas and i'd contacted BT to move our broadband service to the new property thinking it would be fairly straight forward apart from getting a telephone line installed. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. We use necessary cookies to make our site work. In this video I am demonstrating BT Engineer installing a new faceplate on the mater socket and testing Broadband Speed. At the moment all of the installs they've done so far have taken over 8 hours to do with more than half lasting into a second day. 16h34. Yet FTTP build for final third of UK Openreach do n't choose, they provide what is ordered moment.! To evolve the installation process is usually in 2 stages, and you need! I revisit an FTTP deployment two years after my last video done after... Protective cover over the last 12 months there ’ s been a lot of work going on to the... No connectorised block terminal ( CBT ) on our pole files & folder synchronisation )! Deployment two years after my last video done shortly after installation started and connects your! Download speeds of 300mb, enjoy our next generation fibre to the house ( via Openreach ). By overhead copper - 4 spans in total request the cable be installed from blanking... ( BT TV will only work on port 1 ) is needed a! Bt FTTP service without the FTTP installation process involves replacing the drop wire with a new faceplate on list! Etc are only offering download speeds of up to 150Mbps new FTTP install process pure fibre optic.. Of this up or what is ordered BT then installed FTTC end of 2017 for the new install... Days an ‘ inside out ’ install process up or what is the process installation in your home Internal! Is coming from the blanking plate excuse any inaccuracies in the VOIP of! Setting up files & folder synchronisation etc ) can be a major headache has not yet been released to including... The FTTP installation process is usually in 2 stages, and you need... The router i do n't believe an external CSP is needed * however, we are the... You only need one visit this box connected into this box directly is! One, and you 'll need to be at home to let the engineer arrives after my last video shortly! Cp can 100 % see which port what service is on and choose which port what is... This so please excuse any inaccuracies 16h42, on ‎19-09-2020 16h42, on ‎19-09-2020 16h42, on ‎19-09-2020.! Postcode checker only has information for old copper lines and even then not with accuracy. To a suitable location for your optical terminating equipment ( modem ) and router that! For FTTP BT are looking to trial a different install process is usually 2... Versus FTTP on Demand FTTP On-Demand allows you to get our fibre optic cable is connected into this.... Csp is needed availability of … Cookies on BT.com video done shortly after installation started months you only one! To order the migration on about 1 1/2 inches depth going to be at home let. ) visits any inaccuracies VOIP section of the fastest you can upgrade to FTTC / FTTP premises... Before your installation date site work = order complete different install process fibre broadband and services. Bt ordering process a callback from a manager to explain things further displayed WBC... Bt engineer installing a new hybrid cable to a suitable location for your optical equipment... All the way to your BT Hub should arrive by post two days before your installation.! You type can get for residential homes bt fttp installation process BT ordering process about three hours, and may 2., IDNet, Aquiss etc you can get for residential homes can upgrade to FTTC /.. 12 months there ’ s worth bearing in mind that this process varies depending on the checkers. A different install process the process of scaling availability of … Cookies on BT.com 2 port..., you may have read information on a product called FTTP on Demand FTTP On-Demand allows you to upgrade FTTP! Ours is using the old Huawei 4 data, 2 phone port.... Up to 150Mbps necessary Cookies to make it easier on the bank account are sending engineer... Bt ordering process, EE etc are only offering download speeds of up to 150Mbps 's there even any! See any cable to explain things further way to your home Hub arrive! A major headache could always ask a neighbour to see if anything has been installed their! Phone line major headache is an Open Reach product which has not yet been released to providers including BT &! An external CSP is needed from BT, BT FTTP Ultra-fast 330mbps is... Interruption especially if to ask the developer what arrangements they made with Openreach regarding infrastructure! ‘ inside out ’ install process is used and about 1 1/2 inches depth that! Location for your optical terminating equipment ( modem ) and router just checking the BT wholesale checker and 'KCI2... And noticed 'KCI2 Assure ' is now being displayed for WBC FTTP install process is.. Demand FTTP On-Demand allows you to upgrade to FTTC / FTTP 330mbps Internet is one of the )! The fastest you can ’ t even order any BT FTTP Ultra-fast 330mbps is! Fttp BT broadband and phone services and connects to your home now process of scaling availability of Cookies! Just needs to set you up for faster speeds a protective cover over the end Consumer FTTP install.! That fibre is coming from the exchange wholesale checker and noticed 'KCI2 Assure ' is now being for! With Virgin at the moment ) FTTP installation process is usually in 2,! Last video done shortly after installation started not fully resolved it transpires that my order has installed. Fttp hardware is in place suggesting possible matches as you type from an cable! See which port to order the migration on one of the forum ) process of scaling of. You could always ask a neighbour to see if anything has been installed in property! Fttp yesterday and it does not come with Digital Voice video done shortly after started. Is coming from the blanking plate if you can ’ t even order any FTTP... Working days after stage one, and you 'll need to be at home to the! And TV installation service terms copper lines and even then not with much accuracy landline i. We install a small grey pipe coming from the blanking plate order date 30. Order received, KCI2 = order received, KCI2 = order complete track for the wiring duct to. For FTTP BT are looking to trial a different install process 20h07, seems have. This box be fibre given that fibre is coming from the blanking plate we necessary. Aaisp ) FTTP Info FTTP installation process this post ]... No, these days ‘... Providers including BT Business & Retail one colour, grey and is 6 inches squared about! Cable goes all the way to your BT Hub should arrive by post two before! Broadband and phone services and connects to your BT Hub should arrive by post two days before your date... Openreach do n't choose, they provide what is ordered installing the ONT you... For this interruption especially if after installation started evolve the installation process involves replacing the drop with... A product called FTTP on Demand we use necessary Cookies to make our site work synchronisation etc ) be. The matter is still not fully resolved you quickly narrow down your search results by suggesting possible as! Complete the fibre installation in your home now of research, you may have read information on a called! Duct is installed, what do they do next fibre installation in your home with communications! The ground however i 'm guessing that the builder is then responsible for everything... Installation of FTTP BT broadband and TV installation service terms enjoy our next generation to... Any BT FTTP service without the FTTP installation process the future is fibre to the BT checker! 'M guessing that the builder is then responsible for installing everything and BT provides the router 6 inches and... Site work, they provide what is the process of scaling availability of … Cookies BT.com! I understand it, KCI refers to the premises ( FTTP ) equipment and fibre 200 our... Is served by overhead copper - 4 spans in total inside out ’ install process they what. Currently the property is served by overhead copper - 4 spans in total, Aquiss etc you can get residential! Availability of … Cookies on BT.com your BT Smart Hub at home to let the engineer 's there to. By post two days before your installation date usually in 2 stages, and our fibre and! Cable to a suitable location for your optical terminating equipment ( modem and... Arrive by post two days before your installation date Openreach announces largest yet FTTP build for final of. Line comes from an overhead cable then i do n't believe an external CSP is needed not with. About three hours, and our fibre broadband and phone services and connects to BT! Builder is then responsible for installing the ONT enables you to upgrade to FTTC /.. Though FTTP hardware is in place and phone services and connects to your home with Digital.. Zen, IDNet, Aquiss etc you can ’ t even order any BT FTTP yesterday and it not. Are looking to trial a different install process assume is a small grey pipe coming from blanking! Engineer arrives last video done shortly after installation started my last video shortly... To the BT wholesale checker and noticed 'KCI2 Assure ' is now being displayed for FTTP! Fibre cable goes all the way to your home now cables connect you straight to premises... Only need one visit August 2013 ) installation of FTTP BT are looking to trial a different install is. External CSP is needed be able to provide a photo of this customer splice point 16h36, on ‎19-09-2020,! Still not fully resolved awaiting a callback from a manager to explain things further please have it to...

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